Petopedia

Yes! Petopedia is a registered company under SSM (Petopedia Sdn Bhd), and we only work with verified pet shops, groomers, trainers, and service providers. Your bookings and purchases are safe with us.

Simply browse through our listed pet service providers (grooming, boarding, training, etc.), select the service you want, choose your preferred date and time, and confirm your booking through our platform.

Don’t worry! You may directly WhatsApp our support team, and we will confirm and resolve the issue as soon as possible.

Yes, as long as you have not sent your pet to our service partner. Refund requests are processed within 1–5 business days, and the turnaround time depends on your payment method.

We accept major payment methods including online banking (FPX), credit/debit cards, and selected e-wallets.

Once your booking is placed, you will receive a confirmation email and can check the status in your Petopedia account dashboard.

Yes. We carefully verify and onboard each pet shop, groomer, trainer, and boarding facility to ensure quality and safety for your pets.

If the pet shop is unable to fulfill your booking, you will be notified immediately, and you can either reschedule or request a full refund.

Yes, you may request to reschedule. Rescheduling is subject to the availability of the service provider. Please contact us via WhatsApp or email for assistance.

Your pet’s safety is our priority. We only partner with licensed, experienced service providers, and you can check reviews and ratings from other pet owners before making a booking.

Yes, our customer support team is available via WhatsApp, email, and live chat to help with any booking or order-related inquiries.

Yes! You can add multiple services (e.g., grooming + boarding) to your booking, subject to the availability of our partners.